Shipping Policy

Last Updated: [10/01/2025]

1. Purpose and Scope

This Shipping Policy outlines the shipping and delivery guidelines for all purchases made from ApexGear (operated by Perfectionist Plastic Surgery LLC). It applies to all products sold and shipped by us, including returns and exchanges. Our goal is to ensure a reliable, transparent, and efficient delivery experience for our customers worldwide.

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1-3 business days after payment confirmation, excluding weekends and holidays. Please note that processing times may be longer during major sales events or holidays. Pre-order or customized items will have specific processing times clearly stated on the product page.

3. Shipping Destinations & International Delivery

We currently offer international shipping to a selection of countries. The list of supported countries is available at checkout.

Please be aware that customs duties, taxes, and import fees are not included in the product price or shipping cost. These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country. We cannot control these costs and are unable to advise on what they may be.

4. Shipping Methods and Carriers

We partner with reputable global carriers to ensure your gaming gear arrives safely. The available shipping options (e.g., Standard, Expedited) and costs are calculated based on your location and the product weight/dimensions, and will be displayed at checkout.

Within the U.S.: We primarily use USPS, UPS, and FedEx.
International Shipments: Depending on the destination, we utilize international services such as DHL, FedEx, UPS, or designated postal and special line logistics for optimal balance between cost and speed.

5. Estimated Shipping Times

Shipping times begin once the order has been shipped from our warehouse (i.e., when a tracking number is provided). These are estimates and not guarantees, as delays beyond our control can occur in international transit.

Continental U.S.: 3-7 business days.
International: 7-20 business days.

Please note that these times can vary due to factors like customs processing, weather, and carrier volume.

6. Shipping Costs

Free Standard Shipping: We offer free standard shipping on orders over [e.g., $50] within the contiguous United States.
Calculated Shipping: For orders below the threshold or shipped internationally,shipping fees are calculated based on the destination and package （weight/dimensions), and are visible at checkout.
Expedited Shipping: Faster shipping options are available for an additional cost, detailed at checkout.

7. Shipment Tracking

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package online. You can use this to monitor your order’s journey in real-time.

8. Returns, Exchanges, and Shipping Responsibilities

Our Return & Refund Policy provides full details. In summary:

Our Error (e.g., defective/wrong item): We will cover the cost of return shipping and the shipment of the replacement item.
Customer-Initiated Returns/Exchanges (e.g., change of mind): The customer is responsible for the return shipping costs. If the exchange is for a valid reason under our policy but not our error, we will cover the cost of shipping the replacement item to you.
For hygiene reasons, opened earphone cushions or similar personal accessories may not be eligible for return unless defective.

9. Risk of Loss & Delivery Issues

The risk of loss and title for the products pass to you upon our delivery of the items to the carrier. While we ensure packages are properly addressed, we are not responsible for shipments that are lost, stolen, or delayed after being handed to the carrier. However, we will assist you in filing a claim with the carrier if such issues arise.

10. Policy Updates

ApexGear (Perfectionist Plastic Surgery LLC) reserves the right to update this Shipping Policy at any time. The latest version will always be posted on our website with the effective date.

11. Contact Information

If you have any questions about your order or this policy, please contact our customer support team. We are here to help!

ApexGear (Perfectionist Plastic Surgery LLC)

📍 Address: 1420 N LOGAN ST, DENVER, CO 80203

📞 Phone: +1 252-530-9908

📧 Email: info@apexgear.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)