Returns & Exchanges

Last Updated: [11/03/2025]

Thank you for shopping at ApexGear (operated by Perfectionist Plastic Surgery LLC). We strive to ensure you are completely satisfied with your gaming gear. Please read this policy carefully to understand our return and refund procedures.

1. Return Eligibility

You may request a return within 30 days of your order’s delivery date under the following conditions:

The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
The product is defective, damaged upon arrival, or we shipped the incorrect item.
Certain products are non-returnable for hygiene and licensing reasons, including but not limited to:
- Software or digital product keys that have been activated or downloaded.
- Opened earphone cushions, microphone windshields, or other personal hygiene-related accessories.
- Customized or personalized products (e.g., gear with custom engravings or special color orders).

For defective products, please contact us immediately. We may require photo or video evidence to assess the issue.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our support team at info@apexgear.com with your Order Number and the reason for the return. If applicable, please include photos or a short video describing the issue.
Instructions & Label: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package. For returns due to our error (e.g., defective or incorrect item), we will provide a prepaid shipping label.
Ship the Item: Please pack the item securely using the original packaging and include the RMA number inside the package. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.

3. Refunds

Once we receive and inspect the returned item:

We will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method.
Please allow 3-7 business days for the refund to appear in your account, depending on your bank or card issuer’s processing time.
Please note: Original shipping fees are non-refundable, unless the return is a result of our error. The cost of return shipping for buyer-initiated returns (e.g., change of mind) is the responsibility of the customer.

4. Exchanges

We gladly offer exchanges for a different product of equal or greater value. If the desired exchange item is of lower value, we will refund the price difference. The process for an exchange is the same as for a return.

5. Damaged or Incorrect Items

Please inspect your order upon reception. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We will arrange a replacement or return at no cost to you.